Town of Prosper Utility Customer Service
Example: Old account number 001-0000123-001 new account number 0010000123 (remove dashes and last 3 digits). Old pin/customer number 112179-01 new customer number 112179 (remove -01)
The zip code entered for a debit or credit card payment must match the card's billing address zip code.
If you were previously enrolled in automatic monthly bank draft, your enrollment will continue, and your do not need to re-enroll in automatic payments. Please note that your bank draft status will not be displayed in the online payment portal.
Due to a software upgrade, customers who were previously set up for automatic credit/debit card draft draft will need to re-register in orer to continue having payments processed from their credit/debit card.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Please contact our office at 972-569-1180 if you require assistance.
