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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

New Customer Portal

We are pleased to introduce our new customer portal. To complete your registration, please have your new account number and customer ID available. For assistance locating this information, contact us a 972-569.1180.  Office hours 8:00am to 5:00pm Monday - Friday.  

Example:  Old account number 001-0000123-001 new account number 0010000123 (remove dashes and last 3 digits).  Old pin/customer number 112179-01 new customer number 112179 (remove -01)

The zip code entered for a debit or credit card payment must match the card's billing address zip code.